Oridawn FAQ - China Diamond Saw Blade Factory Procurement Guide

Q

What is your MOQ for diamond saw blades?

A

Wuhan Oridawn Technology Co., Ltd. applies a flexible MOQ policy:

• Trial/sample orders: Start from 5–10 pieces per specification — designed to help buyers verify product quality before committing to bulk purchases.
• Regular batch orders: Minimum 100 pieces per model.
• OEM/ODM custom-branded orders: MOQ of 500 pieces per specification to justify custom mold and packaging setup costs.

We welcome small trial orders and can adjust MOQ based on product type and customer needs. Contact our sales team for a specific MOQ quotation.

Q

Can I get free samples?

A

We do not offer free samples. Diamond saw blade samples involve specialized raw materials (high-purity diamond grit and high-tensile steel core) and require dedicated small-batch production setup, making the per-unit cost significantly higher than mass production. The sample fee covers material, production, and international shipping costs. However, if you proceed to place a bulk order (≥500 pcs), the sample fee can be deducted from your final order payment. Sample production typically takes 5–7 working days, and we provide a test cutting video before shipment.

Q

Do you accept OEM/ODM brand customization for diamond saw blades?

A

Yes. Wuhan Oridawn Technology Co., Ltd. provides full OEM/ODM customization services with the following 5-step process:

1. Requirement Confirmation: Customer provides brand logo, target specifications (diameter, arbor size, segment dimensions), and application material.
2. Formula Matching: Our R&D team selects the optimal diamond grit size, concentration, and bond hardness based on the target material.
3. Sample Production: We produce 3–5 sample pieces within 5–7 working days and provide test cutting videos.
4. Customer Validation: Customer tests samples and confirms specifications.
5. Mass Production: After approval, full-scale production begins (15–30 days depending on quantity).

OEM MOQ is typically 500 pieces per specification.

Q

What are your payment terms for international orders?

A

- 30% advance deposit (T/T) upon order confirmation
- 70% balance payment before shipment (after production completion and quality inspection)
For long-term partners and agent distributors, we can negotiate L/C (Letter of Credit) at sight. All terms are stated in the Proforma Invoice (PI) and formal Sales Contract.

Q

What payment methods and currencies do you accept?

A

Payment Methods: T/T, L/C, D/P, D/A, MoneyGram, Credit Card, PayPal, Western Union, Cash
Currencies: USD (US Dollar), EUR (Euro)
Incoterms 2020: FOB, CFR, CIF, EXW
For orders exceeding USD 50,000, L/C at sight provides additional security under ICC UCP 600.

Q

Can you offer wholesale discount prices for bulk orders?

A

As a direct factory manufacturer, we offer tiered wholesale pricing:

Order Quantity	Discount
100 – 499 pcs	Standard factory price
500 – 1,999 pcs	3 – 5% off
2,000 – 9,999 pcs	5 – 8% off
10,000+ pcs	8 – 12% off (negotiable)

Quotations provided within 24 hours. Prices valid for 30 days.

Q

What shipping methods do you use for international delivery?

A

1. Express (DHL, FedEx, UPS, TNT): <100 kg, 5–10 days, door-to-door
2. Air Freight: 100–500 kg, 7–15 days, airport-to-airport
3. Sea Freight (FCL/LCL): >500 kg, 15–45 days, most cost-effective

FOB port: Wuhan or Shanghai. Tracking provided within 48 hours.

Q

How do you calculate international shipping costs?

A

4-step transparent process:

1. Gross Weight: Weigh packed goods (inner boxes + cartons + pallets) — greater of actual or dimensional weight applies.
2. Freight Rate: Current Air/Ocean Freight rate from Ministry of Transport-registered forwarders.
3. Export Formalities: Customs declaration, commodity inspection, document fees (Invoice, Packing List, B/L, Certificate of Origin).
4. Final Quote: Itemized total landed cost — no hidden fees. Quote valid 15 days.

Q

What should I do if the diamond saw blades have quality problems?

A

Structured after-sales claim process:

1. Report: Contact within 15 days of receipt. Provide photos/videos, batch number, cutting application details.
2. Analysis: R&D engineers analyze within 48 hours.
3. Solution: Manufacturing defect → free replacement in next shipment. Application mismatch → recommend correct blade model.
4. Compensation: Full replacement or credit per Sales Contract terms.

Every blade comes with a Quality Inspection Report linked to batch number.

Q

What are the conditions to become an Oridawn authorized agent?

A

1. Market Capability: Established local sales channels (hardware/construction/stone industry)
2. Industry Experience: Minimum 2 years in diamond tool or related industry
3. Annual Purchase: From USD 50,000/year (regional) to USD 200,000/year (national exclusivity)
4. Benefits: Territory exclusivity, priority pricing (5–12% below wholesale), marketing support, technical training

Submit company profile and market plan. Response within 5 working days.

Q

What is your production lead time?

A

Order Type	Quantity	Lead Time
Sample orders	5 – 10 pcs	5 – 7 working days
Small batch (standard)	100 – 500 pcs	10 – 15 working days
Medium batch	500 – 2,000 pcs	15 – 25 working days
Large batch / OEM	2,000+ pcs	25 – 40 working days

Custom-formula development may add 7–10 days. Weekly production photos/videos provided.

Q

Can you produce custom-shaped and custom-sized diamond saw blades?

A

Yes. Customization includes:

• Diameters: 4" (105mm) to 40" (1000mm)
• Arbor sizes: 20mm, 22.23mm, 25.4mm, or custom
• Segment dimensions: custom height, width, thickness
• Tooth geometry: continuous rim, segmented, turbo, J-slot, custom
• Multi-hole patterns: for specific saw machines
• Diamond formulations: for any material

Requires technical drawing or physical sample. Sample development: 5–7 days. Mass production: 20–35 days.

Q

How do you package diamond saw blades for export?

A

3-layer protection standard:

1. Inner: Individual inner box (color/white/blister) with anti-rust oil + plastic film
2. Middle: 5-layer corrugated carton (GB/T 6543 standard) with foam inserts
3. Outer: Heat-treated wooden pallets (ISPM 15 certified) + stretch film + strapping

Each package includes packing list, product label, and QC stamp.

Q

What Incoterms and payment currencies do you accept?

A

Incoterms 2020: FOB, CFR, CIF, EXW

• FOB: Buyer arranges shipping from Chinese port (Wuhan/Shanghai/Shenzhen)
• CFR: Seller covers freight to destination port
• CIF: Seller covers freight + insurance
• EXW: Buyer handles all logistics from factory

Currencies: USD, EUR (rate locked 30 days from PI date)

Q

What quality certifications does Oridawn hold?

A

• ISO 9001:2015 Quality Management System Certification
• CE Certification (EU Machinery Directive compliance)

Factory operates a professional precision testing laboratory: dynamic balance testers, Rockwell & Vickers hardness testers, cutting performance machines, tensile strength equipment.
100% quality inspection on every blade. Quality Inspection Report with every shipment, archived 3 years for traceability.

Q

What materials can Oridawn diamond saw blades cut?

A

• Natural Stone: Granite, marble, sandstone, limestone, slate, quartzite
• Engineered Stone: Quartz, terrazzo, cultured marble
• Construction: Reinforced concrete, green concrete, asphalt, brick, block, masonry
• Ceramics & Tiles: Ceramic, porcelain, vitrified tiles, glass
• Industrial: Refractory bricks, fiberglass, composites

Each material requires specific diamond grit size (30/40–60/80 mesh), bond hardness, and welding method. Technical team recommends optimal model per application.

Q

What is the size range of Oridawn diamond saw blades?

A

• Diameter: 4" (105mm) to 40" (1000mm)
• Common sizes: 105, 115, 125, 150, 180, 200, 230, 250, 300, 350, 400, 500, 600, 800, 1000mm
• Arbor: 20mm, 22.23mm, 25.4mm, 50mm (reducer rings available)
• Segment height: 7–24mm
• Core thickness: 1.8–5.5mm

By welding type: Laser-welded (250–1000mm), High-frequency welded (250–800mm), Sintered (105–350mm).

Q

Where is Oridawn's factory located and can I visit?

A

Factory: Yanji Town, Ezhou City, Hubei Province — China's No.1 diamond tool manufacturing hub. 33,333 m² with fully automated equipment.

Export Office: Wuhan, Hubei (60 km from factory). Nearest airport: Wuhan Tianhe International (WUH).

Factory visits welcomed — includes production line tour, live cutting demos, R&D consultation, and accommodation assistance. Contact 7 days in advance to schedule.

Q

How does Oridawn ensure consistent product quality?

A

5-stage QC system (ISO 9001:2015 compliant):

1. Raw Material Inspection: Diamond grit purity, steel core tensile strength, bond powder composition
2. In-Process QC: Temperature/pressure/time monitoring; welding pull-out tests (1 per 50 pcs)
3. Dynamic Balance Testing: Every blade tested (ISO 6163 standard)
4. Cutting Performance Test: Batch samples tested for speed, finish, wear rate
5. Final Packaging Inspection: Dimensions, appearance, labeling, packaging integrity

Quality Inspection Report with every shipment, archived 3 years.

Q

Which countries has Oridawn exported to?

A

Exported to 50+ countries across 6 continents:

• North America: USA, Canada, Mexico
• South America: Brazil, Colombia, Peru, Venezuela, Chile, Argentina
• Europe: Germany, UK, Spain, Italy, Poland, Turkey
• Asia-Pacific: Philippines, Indonesia, Vietnam, Thailand, India, Malaysia, Australia
• Middle East & Africa: UAE, Saudi Arabia, Egypt, South Africa, Nigeria

10+ years international trade experience. Full customs documentation support (COO Form A/E/F, ISPM 15). Multilingual: English, Spanish, Arabic, Russian.